Got Questions About
999 Game? We Have Answers.

On the Login page, click the "Forgot Password" link below the login form. Enter the mobile number linked to your 999 game account and you'll receive a reset code via SMS. Enter the code, set a new password, and you're back in. If you no longer have access to your registered mobile number, contact the 999 game support team via live chat and they'll verify your identity manually.

No. Each player is allowed one 999 game account only. Creating multiple accounts is a violation of the Terms and Conditions and can result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to have the extra account closed. One account per person, per mobile number.

You must be at least 18 years old to register and play on 999 game. This is a strict requirement and applies to all players regardless of location. 999 game takes responsible gaming seriously — if you are under 18, please do not attempt to register. Visit our Responsible Gaming page for more information on the tools available to help you play safely.

Log in to your 999 game account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket. Enter the amount you want to deposit (minimum ৳500), follow the on-screen instructions to complete the payment on your mobile banking app, and your 999 game balance will be updated in under 60 seconds. Keep your transaction reference number in case you need to contact support about a delayed deposit.

The minimum deposit on 999 game is ৳500. There is no maximum deposit limit for standard accounts. If you want to deposit a larger amount and are experiencing limits, contact the support team via live chat to discuss higher deposit options for your account tier.

Most deposits on 999 game are credited within 60 seconds. If your balance hasn't updated after 5 minutes, first check that the payment was successfully completed on your bKash, Nagad, or Rocket app — look for a confirmation message or receipt. If the payment went through on your end but hasn't appeared in your 999 game account, contact live support with your transaction reference number and the exact amount. The team will trace the payment and credit your account manually if needed.

999 game does not charge any fees on deposits. The amount you send is the amount credited to your gaming balance. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees — these are outside of 999 game's control. Check your mobile banking app for their current fee schedule.

Go to the Withdrawal section inside your 999 game account. Enter the amount you want to cash out (minimum ৳500), select your preferred method — bKash, Nagad, or Rocket — and confirm the request. Most withdrawals are processed and arrive in your mobile wallet within 15 minutes. During peak hours, processing can occasionally take up to 30 minutes. There are no fees on withdrawals from 999 game.

The minimum withdrawal from 999 game is ৳500. This applies to all payment methods — bKash, Nagad, and Rocket. If your balance is below ৳500, you'll need to play and build it up before requesting a cashout. For players who win large amounts, higher withdrawal limits are available on request through the live support team.

Standard 999 game withdrawals process within 15 minutes. If yours has been pending for more than 30 minutes, there are a few possible reasons: your account may have an unmet wagering requirement from a bonus, your withdrawal request may be under a routine security review, or there may be a temporary delay on the mobile banking network. Contact the 999 game live support team with your withdrawal request ID and they'll give you a status update immediately.

Withdrawal rejections on 999 game are uncommon but can happen for a few reasons: the mobile number on your withdrawal request doesn't match the one registered to your account, you have an active bonus with wagering requirements that haven't been met yet, or your account has been flagged for a security review. In all cases, the support team will notify you of the reason and guide you through the steps to resolve it.

New players on 999 game receive a 100% match bonus on their first deposit. This means if you deposit ৳500, you'll have ৳1,000 to play with. The bonus is credited automatically — no promo code is required. It can be used across all 999 game titles including cricket betting, live casino, slots, and board games. The welcome bonus is a one-time offer for new accounts only. Check the Terms and Conditions for full wagering requirements before claiming.

Wagering requirements (also called rollover) mean you need to bet a certain multiple of your bonus amount before you can withdraw the bonus funds as cash. For example, if the wagering requirement is 10x and your bonus is ৳500, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. You can track your wagering progress in the Bonus section of your 999 game account. All game types contribute to wagering, though contribution rates may vary — slots typically contribute 100%, while some live casino games contribute less.

Yes. 999 game runs regular promotions for existing players including weekly reload bonuses, cashback on net losses, free spins on featured slot titles, and special cricket tournament promotions during IPL, BPL, and T20 World Cup seasons. Promotions are announced via push notifications in the app and on the Promotions page inside your account. Make sure push notifications are enabled on the 999 game app so you never miss a bonus offer.

Bonuses on 999 game have an expiry period — typically 7 to 30 days depending on the promotion. If you don't meet the wagering requirements within the validity period, the bonus and any winnings generated from it are removed automatically. You can check the expiry date of any active bonus in the Bonus section of your account. If you believe a bonus was removed in error, contact the support team with your account details and they'll investigate.

The 999 game library is one of the most varied in Bangladesh. It includes live cricket betting with ball-by-ball odds, a full live casino section with Baccarat, Roulette, Teen Patti, Andar Bahar, and Dragon Tiger, 300+ slot titles including Cocktail Nights and Egypt Book of Mystery, card games like Nine, board games like Ludo Quick, and live game shows via Astar Live and Live Game. New titles are added regularly. Visit the Game page for the full current list.

Cricket betting on 999 game covers all major tournaments — IPL, BPL, T20 World Cup, Asia Cup, and bilateral series involving Bangladesh. You can bet before a match starts (pre-match) or while it's in progress (live betting). Live odds update ball by ball, so you can react to what's happening on the pitch in real time. Available markets include match winner, top batsman, total runs in an over, method of next dismissal, and many more. Check the Betting Tips page for guidance on how to read odds and build a strategy.

Yes. All 999 game slot and RNG-based titles use independently audited Random Number Generators. RTPs (Return to Player percentages) are published for all slot games so you know exactly what to expect over time. Live casino games use real physical equipment — actual cards, roulette wheels, and dice — with no software manipulation. The results you see are genuine every single time. 999 game is committed to certified fair play across the entire game library.

Minimum bet amounts vary by game type. For cricket betting, the minimum stake is typically ৳50 per bet. Live casino tables start from ৳50 for standard tables and go up to high-roller limits. Slot games allow bets from as low as ৳10 per spin on some titles. Card games like Nine and board games like Ludo Quick have their own stake levels displayed in the game lobby. This range of options makes 999 game accessible for casual players and serious bettors alike.

The 999 game app is available as a free APK download for Android devices running version 5.0 and above. Visit the App page on the 999 game website from your Android phone and tap the download button. Once the APK downloads, open it to install — you may need to allow installation from unknown sources in your phone's security settings. For iPhone users, the 999 game site works as a browser-based progressive web app (PWA) — just open the site in Safari and add it to your home screen.

If the 999 game app is slow or not loading, try these steps in order: first, check your internet connection — a stable 4G or Wi-Fi connection is recommended for live games. Second, close the app completely and reopen it. Third, clear the app cache in your phone's settings. Fourth, check if a newer version of the 999 game APK is available on the App page and update if so. If the issue persists after all these steps, contact the support team via live chat with your device model and Android version.