Player Wellbeing
Safe Play GuaranteedBetting should be fun — a bit of excitement on a cricket match, a quick game after work. At 999 game, we want to keep it that way. This page gives you everything you need to stay in control of your play, recognise when things are getting out of hand, and get help if you need it.
Responsible Play at a Glance
Based on 999 game platform data, January 2025.
Our Commitment
At 999 game, we're straight with our players: the house always has an edge. Betting on cricket, football, or live casino games is entertainment — the same way watching a movie or going out for dinner is entertainment. It costs money, and that's fine, as long as you're spending money you can afford to lose.
Responsible gaming on 999 game means playing within your means, keeping it fun, and knowing when to stop. It means never chasing losses, never betting with money set aside for rent or food, and never letting 999 game become something that causes stress rather than enjoyment.
We've built a full set of responsible gaming tools directly into the 999 game platform — deposit limits, session timers, cooling-off periods, and self-exclusion — because we'd rather have players who enjoy 999 game for years than players who burn out in weeks.
999 game's responsible gaming tools are free, instant, and available to every registered player at any time.
Healthy vs. Unhealthy Betting
Healthy Play
Warning Signs
Built-In Safety Tools
Every 999 game account comes with a full suite of responsible gaming controls. You can set them up in your account settings at any time — no waiting, no approval needed.
Set a daily, weekly, or monthly deposit cap on your 999 game account. Once you hit your limit, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 7-day cooling-off period.
Tell 999 game how long you want to play in a single session. When your time is up, you'll get a clear notification and the option to log out. It's a simple way to keep your 999 game sessions from running longer than you intended.
Set a maximum amount you're willing to lose in a day, week, or month on 999 game. Once your loss limit is reached, your account is automatically restricted from placing further bets until the period resets.
Need a short break from 999 game? A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Your account and balance are preserved.
If you feel you need a longer break, 999 game's self-exclusion tool lets you close your account for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion is irreversible for the chosen period — no exceptions.
Enable reality check pop-ups on 999 game to receive periodic reminders showing how long you've been playing and how much you've wagered in the current session. A quick reality check goes a long way.
Step by Step
Setting limits on 999 game takes less than two minutes. Here's exactly how to do it. You don't need to contact support — everything is available directly in your account settings.
Important: Limit reductions on 999 game take effect immediately. Limit increases require a mandatory 7-day waiting period to protect you from impulsive decisions made in the heat of the moment.
If you're having trouble finding the responsible gaming settings on 999 game, our support team is available 24/7 via live chat and can walk you through the process in minutes.
Go to 999-game.app/login and sign in with your registered email and password. If you've forgotten your password, use the reset link on the login page.
Click your username or profile icon in the top right corner of the 999 game platform. Select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" tab. This is where all your safety tools live — deposit limits, session timers, loss limits, cooling-off, and self-exclusion.
Select the type of limit you want to set — daily, weekly, or monthly. Enter the amount in Bangladeshi Taka (৳). For session limits, enter the time in minutes or hours.
Review your settings and click "Save Limits". You'll receive a confirmation email from 999 game. Reductions take effect immediately; increases activate after 7 days.
Know the Signs
Problem gambling can creep up gradually. These are the signs that your relationship with 999 game — or any betting platform — may be becoming unhealthy. Be honest with yourself.
You spend more time or money on 999 game than you originally planned, and find it hard to stop once you've started.
You chase losses — placing bigger bets to try to win back money you've already lost on 999 game or elsewhere.
You feel restless, irritable, or anxious when you're not able to bet, or when you try to cut down your betting.
You hide your betting activity from family members or close friends, or lie about how much you've won or lost.
You use money meant for essential expenses — rent, food, bills, school fees — to fund your betting on 999 game.
You borrow money from friends, family, or lenders specifically to place bets, or sell possessions to fund gambling.
Betting has started to affect your work, studies, or relationships — you're distracted, missing commitments, or arguing about money.
You feel that you need to bet with increasingly large amounts of money to get the same level of excitement or thrill.
You've tried to stop or cut back on betting multiple times but haven't been able to stick to it on your own.
If you recognise any of these signs in yourself or someone you know, please use 999 game's self-exclusion tool or contact our support team immediately. Getting help early makes a real difference.
Self-Assessment
This quick self-assessment is based on internationally recognised problem gambling screening tools. Answer honestly — nobody else can see your answers.
If you answered yes to any of these questions, it may be time to use 999 game's responsible gaming tools or speak to someone. Contact our support team at [email protected] — we're here to help, not to judge.
Common Questions